Chip Card Technology

Zions Bank is pleased to offer the chip credit card that offers improved security, global acceptance and continued ease-of-use. Zions Bank chip credit and debit cards, also known as EMV or Europay, are available now. Initial chip cards will be issued as replacement cards for expired, lost or stolen cards. Over time, all card holders without chip cards will receive replacement cards and be notified when to expect their new cards in the mail.

Features and Benefits

Improved Security

With chip card technology, your card data is more secure when used at any chip-enabled terminal. During a payment transaction, the chip assigns a unique code to each transaction. This is different than magnetic stripe technology that stores static information in the stripe that’s used for every transaction. With chip cards, once a transaction is complete, the unique code “expires,” to help prevent card data from being reused.

Global Acceptance

Chip cards are already standard in many countries. And global adoption of this technology continues to grow. The US is in the process of transitioning to chip cards as of 2015. This transition will take time, because, to ensure a chip card payment is processed, merchants must first install chip-enabled terminals.

Payment Peace-of-Mind

A merchant that doesn’t have a chip-enabled terminal can still process your payment using the magnetic stripe on a traditional card. And, while chip card security isn’t utilized during a magnetic stripe transaction, the security measures you’re used to with your Zions Bank credit or debit card are still in place. They’ll also be in place for your new chip card. Learn more about these security options.

As Easy to Use as Ever

Although chip-enabled terminals work a little differently, you’ll master them in no time. Here’s how to pay with your Zions Bank chip credit card or chip debit card the chip-secured way:

  1. With the front side up and chip end first, insert your card into the terminal. Keep your card in the terminal throughout the transaction.
  2. Follow the on-screen directions. For debit cards, enter your PIN if prompted.
  3. Remove your card once prompted to do so.

Helpful Tips

  1. Don’t take your card out too soon. A chip-enabled terminal reads a chip card only when the card is in the terminal. Removing the card too early can interfere with your transaction. Make sure you leave your chip card in the terminal through the entire transaction and only remove it when prompted.
  2. Don’t leave your card behind. Because you leave your card in the terminal, it can be easy to forget your card is in the terminal and leave it behind. Remember to take your card with you when you’re done.

Questions?

Zions Bank is here to help you make the most of your chip card. See the Chip Card FAQs below or call 800-840-4999 for more information.

Chip Technology FAQs for Consumers

EMV is an acronym that stands for Europay, MasterCard® and Visa®. They are the founding companies for chip card technology. EMV is a payment application that resides in a computer chip embedded in a credit or debit card. The application specifications were developed by Europay, MasterCard®, and Visa® in order to help fight fraud. The specifications define a set of requirements that ensure compatibility between payment chip cards and card terminals. 

The term “EMV” and “chip card” are interchangeable. 

EMV/chip card technology has been widely used in Europe for many years, and the US card issuers are now taking steps to make chip card technology the standard payment application for enhanced card security. The adoption of chip card technology will require financial institutions, payment networks, card issuers, payment processors, and businesses to make substantial changes to card issuing, transaction authorization and related processes as well as point-of-sale and/or ATM equipment.

The move to chip cards is intended to reduce fraud in the card payment system and to increase international acceptance of cards issued by US issuers. 

While magnetic stripe technology can usually be used in countries where chip card technology is prominent, some merchants now require customers to use a chip card.

During a payment transaction, the chip performs cryptographic processing by assigning a unique code to each transaction. This helps prevent the transaction data from being fraudulently reused. Chip processing takes place only when the card is used at a chip-enabled terminal. 

An EMV/chip-enabled terminal is a point-of-sale (POS) device or ATM that is able to process chip transactions. Instead of swiping your card, you insert it in a chip-enabled terminal and leave it in the terminal until the transaction is complete. If a merchant does not have a chip-enabled terminal or if the merchant’s chip terminal is not yet activated, transactions will be processed by swiping the card’s magnetic stripe, just as they are processed today. 

Make sure you remove your card from the terminal before leaving the merchant’s premises! This is a common challenge people face when getting used to using a chip card.

EMV/chip cards are in use throughout Europe and in most of the Middle East, Asia, Canada, Mexico, Brazil, Chile, and Africa.

Commercial credit cards are available now as are credit cards for consumers and small business cardholders. Debit cards for businesses and consumers are also available.

Zions Bank will initially send chip cards as replacement cards to cardholders who’ve lost a card, requested a replacement or whose current card has expired. Cardholders will be notified when this takes place. To request a chip card before your expiration date, simply call the number on the back of your card.

Once chip cards are available, you will be issued a chip card when your current card expires. Please make sure that the contact information Zions Bank has for you is up-to-date. You can verify and update your information by logging in to Online Banking and selecting Services > My Preferences > Address/Email Preferences from the top navigation menu. If you’re not enrolled in Online Banking, please call the number on the back of your card or visit your nearest Zions Bank branch.

To request a chip card before your expiration date, simply call the number on the back of your card.

No. There’s no fee for a chip card. If you request expedited replacement of your current card, we may charge a fee based on the delivery method.

Yes, subject to Zions Bank fraud monitoring and ATM limits, you can continue to use your magnetic stripe card outside the US. Please notify Zions Bank in advance of traveling abroad to better ensure your legitimate foreign transactions are not declined.

Magnetic stripe-only cards are still accepted outside the US though some “unattended” kiosks (parking meters, gas station pumps) may take only chip cards. For foreign travel, Zions Bank recommends that you consider having another method of payment available just in case.

Zions Bank takes card security very seriously and has sophisticated fraud detection services in place:

  • 24/7 Fraud Monitoring—Zions Bank monitors your accounts for suspicious activity every day and attempts to contact you when something out of the ordinary is detected. To ensure the best possible service, please maintain accurate contact information with the bank and take advantage of our other fraud fighting tools like Mobile Card Fraud Alerts[cite::103::cite] and Card Alerts.
  • Mobile Card Fraud Alerts[cite::103::cite]Receive near real-time alerts of potentially fraudulent card activity on your mobile device or by email. Enrollment is available through Online Banking.
  • Card Alerts®[cite::104::cite]Receive one-way text notifications on certain purchases. Enroll by logging in to Online Banking, navigating to the “Services” tab and selecting “Card Alerts.”
  • Zero Liability®[cite::105::cite]Lets personal and small business customers shop with confidence knowing Zero Liability helps protect you from liability for unauthorized purchases made with your card or account information.

These services will remain available for use with your chip card. EMV/chip technology will simply provide an additional layer of security.

No. Currently, Zions Bank doesn’t plan to issue contactless chip cards. Chip cards will need to be inserted in an EMV/chip-enabled terminal. If you have a contactless card, the contactless feature will end when your card is replaced by a chip card.

If you’re prompted by the chip terminal, you’ll be required to sign for credit card purchases. You’ll insert your credit card in the EMV/chip-enabled terminal, wait for the transaction to process, remove your card and then sign for your purchase. Some merchants, though, don’t have customers sign the receipt if the sale is below a certain amount.

For debit cards, you have the choice of signing or using your PIN if the merchant’s terminal supports PIN entry.

Both “chip and signature” and “chip and PIN” refer to the way a card is authenticated at the terminal. Your card will be authenticated using chip and signature. Chip and signature offers the same cryptographic security as chip and PIN. 

While most of the banks in Europe chose chip and PIN authentication, the US market has leaned toward chip and signature in an effort to ease transition by maintaining the current experience of signing receipts. We expect our customers will also appreciate not having to remember a separate PIN in order to complete their transactions. The terminal recognizes that the card is chip and signature and won’t prompt for a PIN, even if it’s used in Europe.

For credit cards, your existing PIN can be used for ATM-based transactions only. For debit cards, you can continue to use your regular PIN at EMV/chip-enabled terminals that support PIN entry.

Yes. At ATMs that are’t EMV/chip-enabled, the transaction will be processed using your card’s magnetic stripe technology in combination with your PIN. At ATMs equipped with EMV/chip readers, the transaction will be processed using the chip technology in combination with your PIN.

Your card account number and the benefits, terms and conditions of your account remain in effect. You’ll receive a new expiration date when you’re reissued a chip card.