Loan FAQs[cite::151::cite]

Loan Questions

For help determining the right loan for you, please contact one of our personal bankers at a Zions Bank branch location close to you. Or call the Zions TeleLoan Center at 800-789-5626.

After you choose the loan that fits your needs, we'll ask you some questions, such as the type of collateral you want to use (your home, car, an RV). If you choose a credit card or an unsecured personal loan, we don’t need this information. We ask you to tell us about yourself and your coapplicant (if there is one) and where you live and work. We also ask about your income, your assets, your debts and any payments you’re making. 

In some cases, we ask government reporting questions about race, gender and marital status, which you can choose not to answer. 

If you accept the terms of the application and have answered all of the required questions, we'll process your application and provide you a loan status. Loan disclosures will be sent to you in the mail where applicable. 

If your loan can’t be approved, we’ll quickly inform you by mail of the reasons the loan wasn’t approved. 

If your loan is approved, we notify you of the next step. There may be some additional information required, such as valid identification, evidence of employment, tax returns, automobile title, property tax notice, trust documents, etc. 

Rest assured, this process is quick and we walk you through every step. We then set up a time where you go to the branch location of your choice to close your loan.

The loan application process is fast. Depending on the type of loan, and if you have a coapplicant, the application process will take between 10 to 20 minutes. We’ll respond to your application as quickly as possible — in some cases, within a few minutes of applying; in others up to one business day.

Loan Type Questions

A Home Equity Credit Line can give you the security of knowing you can handle unanticipated expenses or financial emergencies that come your way.

  • You can borrow up to a certain percentage of the value of your home.
  • A line of credit allows you to borrow, payoff, then borrow again at any time during the first 10 years (the draw period).
  • It’s a variable rate loan, meaning the interest you pay may change throughout the loan term.
  • Once established, your line of credit is there for you when you need it, just by transferring money online into your Zions Bank deposit account or by writing a check.
  • You can use the LockSelect Structured Repayment Option to convert part or all of your loan balance to a fixed rate and fixed term.
  • Consult with your tax advisor about the tax deductibility of interest payments on your home equity credit line.
  • If you use AutoPay, your monthly payment is automatically deducted from your Zions Bank checking account.

If you’re looking for a fixed loan amount and term, a Home Equity Loan may be better for you.

A Home Equity Loan is a traditional loan with a fixed repayment term. After the closing, you begin making monthly payments.

  • In most cases, you can deduct 100% of the interest you pay from your taxes. Make sure you consult your tax adviser about the deductibility of interest.
  • If you use AutoPay, your monthly payment is automatically deducted from your Zions Bank checking account.
  • If you use AutoPay from a Zions Bank account, you receive a 0.25% discount on the loan rate. In addition, if you have a Zions Bank Gold account, you receive a 0.25% discount on the loan rate.
  • In most cases, you can borrow up to 80% of your home's equity.

The Zions Bank Home Financing Center has a variety of tools to help you get a great deal on a new home loan, and you can apply for a loan online as soon as you're ready.

Finance your new or used automobile and get up to 115% financing, including money for taxes, licensing and approved warranty contracts.

Zions Bank can help you enjoy your favorite outdoor recreational activities with financing for your new or used motor home, travel trailer, boat, or motorcycle.

  • If you use AutoPay from a Zions Bank account, receive a 0.25% discount on the loan rate.
  • If you have a Zions Bank Gold account, receive an additional 0.25% discount on the loan rate.

A Zions Bank Personal Loan can help pay for household goods, unexpected expenses or any personal need. An unsecured loan lets you to borrow without collateral. Your loan amount is based on your income and ability to repay.

  • If you use AutoPay from a Zions Bank account, receive a 0.25% discount on the loan rate.
  • If you have a Zions Bank Gold account, receive an additional 0.25% discount on the loan rate.

Credit Card Questions

When shopping or traveling — for business or pleasure — use a Zions Bank AmaZing Visa® card to expand your purchasing power. Based on your needs, you can choose one of three available options.

Other Questions

Zions Bank offers loans for other property types, such as building lot or construction loans. If you need additional help with a loan that’s not shown on our web site, please contact one of our personal bankers at a Zions Bank branch location close to you. Or call the Zions TeleLoan Center at 800-789-5626.

If you apply for a loan with AutoPay, you can qualify for additional discounts depending on the loan type. The AutoPay discount only applies if the AutoPay is setup from a checking account at Zions Bank. If you don't already have a checking account with us, you can open one quickly and easily when you apply online.

Loan Type AutoPay Discount
Home Equity Credit Line* None 
Home Equity Loan 0.25% non-Gold account; 0.50% Gold account 
New or Used RV/Boat 0.25% non-Gold account; 0.50% Gold account
Credit Card None
Personal Signature Loan 0.25% Non-Gold Account 0.50% Gold Account


*AutoPay on a Home Equity Credit Line makes an interest-only payment during the draw period (the first 10 years). Additional payments need to be made via mail or online.

Still have questions?

Contact a Zions Bank representative by phone (Mon. to Sat. from 7 a.m. to 8 p.m., Sun. from 8 a.m. to 2 p.m. MT.).

  • For general customer service inquiries about bank products, please call 800-974-8800.
  • For specific Online Banking inquiries, call 800-840-4999.