Online Banking Security FAQs
How does Zions Bank protect my information?
Several measures have been taken to help secure customer information over the Internet, including the use of individual usernames and passwords to authenticate users of Zions® Online Banking. Zions also uses SSL technology to help secure your personal information.
Does Zions Bank use pop-ups to solicit information?
As an added security measure, Zions Bank will never use pop-ups to solicit personal information. If you encounter a pop-up from Zions Bank asking for personal information, please contact Zions Online Banking Support at 800-840-4999 (Mon. to Sat. from 7 a.m. to 8 p.m., Sun. from 8 a.m. to 2 p.m. MT.).
What is email fraud?
There are many types of email fraud. An increasingly common type involves the use of phony emails ("phishing") that ask you to provide sensitive personal information that can be used for identity theft. It is difficult to detect a fraudulent email because the address of the sender appears to be genuine (such as firstname.lastname@example.org) as do the graphics and page designs. These emails will often request personal information by luring you into providing it on the spot (i.e., by replying to the email) or by including links to a site that tries to get you to disclose personal data.
The people trying to extract this information may use it to access your accounts and withdraw money or attempt to open new accounts using your information.
How do I know if I am using Zions Bank's site?
It is important not to rely on links provided in email messages to get to a web site. Open a new browser window and type in the full address for the site you are trying to visit. For example, type www.zionsbank.com into your browser. You can also tell that you're dealing with Zions Bank because Zions Bank will never send you an email asking for your passwords, credit card numbers or other sensitive information.
How do I report a suspicious email?
If you believe you responded to or received a fraudulent email, immediately contact Zions Online Banking Support at 800-840-4999 (Mon. to Sat. from 7 a.m. to 8 p.m., Sun. from 8 a.m. to 2 p.m. MT.).
What can I do to protect my accounts and personal information?