Online Bill Pay

Online Bill Pay FAQs

1. What is Bill Pay?

   Bill Pay is a service offered through Zions Bank^® Online Banking. It lets you make online bill payments to just about any company or person. Simply select which person or company you want to pay and choose the date you want the bill paid.

2. What are some of the features of the Online Bill Pay service?

   Add a biller, review pending payments, check bill reminders, view e-Bills and more from one easy-to-navigate payment center. You can also choose to view "Bill History" and "Manage Your Bills"—all using the tabs at the top of the Bill Pay screen.
   
   For even more convenience and control over your finances, Bill Pay lets you select the date you want your biller to receive your payment funds.
   
   Additionally, with e-Bills, you can elect to receive actual copies of your merchant bills directly through the Bill Pay. You don’t have to wait to receive bills in the mail or log in to your biller's site. e-Bills are available from hundreds of companies, including major utilities and retailers nationwide, so you can centralize paying bills in one place.
   
   Also, you automatically receive temporary “trial e-Bill” service from certain payees. With “trial e-Bills,” try out a payee’s e-Bills (while still receiving paper invoices) before deciding whether to enroll in paperless e-Bills from that payee.

3. Who can use Bill Pay?

   Anyone over 18 who has an eligible Zions Bank personal or business checking and or money market account can enroll for Online Banking with Bill Pay. The service isn’t available to minors unless the minor is using an account in the minor’s name with a parent or guardian as a co-signor or grantor.

4. Which Internet browsers can I use with Bill Pay?

   Supported browsers include the current stable releases of Firefox, Chrome, Safari and Internet Explorer 9 and above. Internet Explorer 8 users may experience difficulties in printing or with some scroll screens. To resolve printing issues, it’s recommended that you use an alternative browser, such as Chrome or Firefox. Other functional uses of the Bill Pay service are not affected when using Internet Explorer 8.

5. How much does Bill Pay cost?

   There's no charge to enroll in Bill Pay and no monthly service fee! Business customers will be charged the fees set forth in the fee schedule included in or supplementing their business Online Banking agreement or deposit account agreement.
   
   To expedite payments, certain fees apply, in addition to any fees for your Bill Pay service account. Please refer to the Interest and Service Fees PDF for more information about fees with personal accounts or the Interest and Service Fees for Non-Personal Internet Accounts PDF for more information on fees with business accounts.
   
   Business Bill Pay has no monthly service fee and includes 25 bill payments per month; after the 25th bill payment, there is a $.50 charge for each bill payment.

6. What is a “biller?”

   Also known as a payee, a biller is any company or person you want to pay using the Bill Pay service.

7. What are eBills and how do they work?

   With eBills, you can now choose to receive actual copies of select merchant bills directly through Bill Pay. You no longer have to wait to receive your bills in the mail or log in to your biller’s site. eBills are available from hundreds of companies, including major utilities and retailers nationwide.
   
   You also automatically receive temporary “trial eBill” service from certain payees. With “trial eBills” you can try out a payee’s eBills (while still receiving paper invoices) before deciding whether you want to enroll in paperless eBills from that payee.

8. Do I need to sign up with the merchant to receive eBills?

   No, you can sign up for eBills for select merchants directly within Bill Pay.
   
   You also automatically receive temporary “trial eBill” service from certain payees. With “trial eBills” you can try out a payee’s eBills (while still receiving paper invoices) before deciding whether you want to enroll in paperless eBills from that payee.

9. Will I continue to receive paper statements from the merchant once I enroll in eBills?

   There may be some overlap from the time you sign up for eBills and the time the merchant stops sending a paper statement via US mail. However, after signing up for the service, you will only receive that merchant’s statements through eBill. If you continue to receive paper statements, you’ll want to contact the merchant and request that it no longer send you paper statements.
   
   You also automatically receive temporary “trial eBill” service from certain payees. With “trial eBills” you can try out a payee’s eBills (while still receiving paper invoices) before deciding whether you want to enroll in paperless eBills from that payee.

10. How do I view and pay my eBills?

    Merchants offering eBills will appear in the Payment Center with a “Get Bill” icon to the left-hand side of the biller name. To pay an eBill, click on the icon and follow the on screen instructions to view and pay your eBill. You can instruct Bill Pay to pay that particular eBill or automatically pay all eBills that come from that biller.

11. Can I be notified about a scheduled payment once it’s paid?

    You can set up “Reminders” on billers and have the option to receive email notifications when a bill is due, if a bill has not been paid by the due date, and when a payment has been sent. You can also view the status of recent payments in the Payment Center’s “Recent Payments” section and view payment history on the Bill Activity page.

12. What accounts can I use with Bill Pay?

    Zions Bank^® customers who are 18 and older and have an open and active checking and/or money market account and who have enrolled in Online Banking can use Bill Pay service.

13. How are my payments sent to billers?

    Payments made through Bill Pay service are processed either electronically, by a “corporate check” that Zions Bank’s third-party service provider draws against its own account, or by a “laser draft” that the third-party service provider draws against your account with us. Funds for an electronic payment are deducted from your account when the electronic payment processes. Funds for a corporate check payment are generally deducted from your account on the date you scheduled for your payment, (but can be deducted earlier if the check arrives and is deposited early). Funds for a laser draft payment are deducted from your account when the laser draft is presented to Zions Bank for payment.

14. How will I know if a payment is made electronically, by “corporate check” or by “laser draft”?

    When you’re scheduling a payment, the dynamic payment calendar lets you pick your first available pay date. For electronic payments, the first available pay date in most cases will show as the next business day. For check payments, the next available pay date will typically display 2 to 5 business days from the current date.

15. Where can I find my last payment amount/date for a biller I have recently paid?

    You can find the last payment amount/date in the lower right side of the Payment Center. Click the biller name. Payments older than 45 days will show in the history tab.

16. What is the Pay Today link in the Payment Center?

    Pay Today initiates a same day expedited payment with an associated fee. For normal payment scheduling, use the dynamic calendar to select a desired payment date and click Make a Payment.

17. Can I schedule a Bill Payment for a weekend or holiday?

    No. Within Online and Mobile Banking Bill Pay, only business days show as available pay dates. If you have a recurring payment that falls on a weekend or federal holiday that payment will automatically be adjusted to the closest previous business day. For example, if your recurring payment is scheduled for Saturday, it will automatically be rescheduled for the Friday before.

18. Can I change or cancel my scheduled bill payment?

    You may change or cancel any payment that is in a “Pending” status up until payment processing begins at 2:00 pm MT. You can review your previously scheduled or pending payments in the “Pending Payments” box within the Payment Center. For other information regarding canceling payments or stopping payment, please refer to the Bill Pay Service Agreement.

19. How far in advance can I schedule a payment?

    You can schedule a payment up to 1 year in advance.

20. What if I have more questions about Online Bill Pay?

    If you have more questions about Online Bill Pay, simply contact a Zions Bank^® representative by phone (Mon. to Sat. from 7 a.m. to 8 p.m., Sun. from 8 a.m. to 2 p.m. MT.). For general customer service inquires about bank products, please call 800-974-8800. For specific Online Banking inquiries, call 800-840-4999.