Important Details

Online Bill Pay

Frequently Asked Questions

Zions Bank Financial Tools and Learning Center
 
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  1. What is Online Bill Pay?

    Bill payment services allow Online Banking customers to pay mortgage, installment loan, credit card, utility and other types of business and consumer creditors without the hassle associated with writing and mailing checks. Paying a bill is just a mouse click away, 24 hours a day.

  2. How much does Online Bill Pay cost?

    There is no monthly service fee for Online Bill Pay for all Zions Bank® accounts! For Business Bill Pay, the first 25 bills per month are included and there is a $.50 charge for each bill after that. Find details about Business Bill Pay and Business Online Banking.

  3. What types of bills can be paid using Online Bill Pay?

    Almost any business or individual with a mailing address within the United States or US territories (i.e., Puerto Rico, Guam and the Virgin Islands) can be paid using Online Bill Pay. Legal considerations exclude payments to the Internal Revenue Service, and any court-ordered remittance.

  4. How do I enroll in Online Bill Pay?

    After signing in to Online Banking, click the "Bill Pay" tab. Read and accept the Bill Pay Access Agreement by clicking "I Accept." Enter the required information.

  5. How do I enroll in PC Banking Bill Pay?

    If you would like to enroll now for PC Banking, check the box marked "Bill Payment" on the enrollment form. In the event you're already using the system and would like to add Bill Pay to your service account, contact Online Banking at 800-840-4999 to request activation.

  6. Are online bill payments guaranteed to arrive on time?

    Online Bill payments are guaranteed to arrive on time in the event that the "due date" you requested is at least five business days prior to the actual due date indicated on your bill, and that all pertinent payee information has been submitted to Zions Bank correctly.

  7. What if a scheduled online bill payment arrives late and I am assessed late fees/finance charges?

    Online Bill payments are guaranteed to arrive on time in the event that the "due date" you requested is at least 5 business days prior to the actual due date indicated on your bill, and that all pertinent payee information has been submitted to Zions Bank correctly. In the event that a payment meeting these requirements doesn't post on time, you'll be reimbursed for late fees/finance charges not to exceed $50.

  8. How much processing time is required to send an online bill payment?

    In order to process all forms of remittance, the Online Bill Payment system requires a 5 business day lead time for paper checks, and a 2 business day lead time for electronic payments. The "due date" indicated on the system is the date that the bill is scheduled to arrive at its destination.

  9. How can I stop a scheduled payment?

    All online payments can be canceled before they are processed (At least 5 business days prior to the requested due date). Once the payment has been processed, additional modifications are not possible. Procedures for payment cancellation are:

    • Access the "Payment List" of the Online Bill Pay system
    • Click the link located to the right of the bill marked "Stop/Edit."

    (In the event the bill has already been processed, this area of the page will show "Processing" and changes can no longer be made.)

  10. How do I cancel Online Bill Pay services?

    Contact Online Banking at 800-840-4999 to request cancellation.

Contact Us

Still haven't found the answer to your question?

You can contact a Zions Bank® representative by email or by phone (Mon.to Sat. from 8 a.m. to 8 p.m. MT). For general customer service inquires about bank products, please call 800-789-8800. For specific Online Banking inquiries, call 800-840-4999.

 
This page was last modified on Thu Apr 24 15:01:34 MDT 2014