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Online Banking

Frequently asked questions

Online Banking FAQs

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  1. What are the differences between Online Banking and PC Banking?

    In general, Online Banking uses a web browser to create a secure connection between your computer and the Zions Bank® web site. The Internet gives you access to your banking transactions, as well as the ability to pay bills, apply for loans online, etc.

    PC Banking uses a personal financial management (PFM) software package such as Quicken® or QuickBooks®. With your PFM software, you can access your Zions Bank account and download banking information into your software's check register as well as pay bills.

  2. How do I enroll in Online Banking?

    Personal account holders can enroll online anytime or contact Online Banking at 800-840-4999 to enroll for the service during business hours (Mon. to Sat. from 7 a.m. to 8 p.m. MT.).

    Business customers can enroll by visiting a Zions Bank Financial Center and filling out the Business Online Account Application, which must be witnessed by a Financial Center employee.

  3. What does Online Banking cost?

    Online Banking and Bill Pay are included at no cost with all nonbusiness (personal) accounts.

    Business customers have three different Business Online Banking packages to choose from based on which package best meets the needs of their businesses. See an overview of packages and the associated costs.

  4. How do I find out my password if I've forgotten it?

    A nonbusiness account holder can request a temporary password online or by contacting Online Banking at 800-840-4999 (Mon. to Sat. from 7 a.m. to 8 p.m. MT.). Login ID and answers to your challenge question are needed to get your temporary password.

    Once you receive your temporary password and login again, you’ll be prompted to pick a new password.

  5. How do I add additional accounts to Online Banking?

    For personal accounts, send Zions a secure message once you've logged in to your Online Banking account or contact an Online Banking representative at 800-840-4999 (Mon. to Sat. from 7 a.m. to 8 p.m. MT.) to request linking active accounts that don’t currently appear in your Online Banking interface.

    For business accounts, go to the Preferences tab and make sure all your accounts are entitled correctly. If they are, simply call or visit your nearest Financial Center to learn how to add additional accounts.

  6. How do I change my email address?

    After signing on to Online Banking, select the option labeled "Preferences" from the Home tab, then "Address/Email Preferences" and “Change Email.” Make the desired changes and select “Submit.”

    Note: This will not change your MyAlerts email notifications if you’re receiving them. To change a MyAlerts address, see the MyAlerts FAQ.

Contact Us

Still haven't found the answer to your question? Contact a Zions Bank representative by phone at 800-840-4999 ( Sat. from 7 a.m. to 8 p.m. MT.).


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This page was last modified on Thu Oct 19 14:18:46 MDT 2017