Important Details


Frequently asked questions


eStatements/eNotices FAQs

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  1. How does the eStatements/eNotices system work?

    We will notify you through your e-mail address when an eStatement or eNotice is available for viewing; this will be at the same time you would normally receive a paper statement or notice. When the notification arrives in your e-mail box, just:

    • Log into Online Banking via
    • Enter your account login and password information
    • Your eStatement or eNotice will be available through the eStatements/eNotices link.

    You can save a pdf version of your eStatement/eNotice on your hard drive if you wish, or print it out. Copies of the eStatements will be kept online by our Online Banking service for a rolling 18 months. You will be able to access eNotices dating back to September 21, 2011.

  2. Do I have to sign up for Online Banking in order to use the eStatements/eNotices service?

    Yes. This feature is only available through Online Banking service for both personal and business customers.

  3. What is the difference between an eStatement and the "Account Activity" information available in Online Banking?

    The Account Activity screen shows all the completed and pending transactions for the last 30 days (you can also choose to have it show transactions for some other specified period). eStatements are electronic versions of the monthly paper statements you currently receive. They include transactions from a set period of time (a statement cycle) and do not include any pending transactions.

  4. Will my eStatement/eNotice look the same as my printed document?

    Yes. For legal purposes, a printed version of an online statement/notice is the same as a paper statement/notice.

  5. Will I still get images of my canceled checks?

    If you receive your images of your canceled checks today, you'll also receive them in your online statement. In addition, you can also access images of your checks through Online Banking.

  6. If I choose to receive an eStatements/eNotices, will I still receive a paper copy?

    We discontinue your paper statements and notices when you opt out of paper copies through our eStatements/eNotices service. You can change your mind at any time and resume receiving paper copies by calling our Customer Service Center at 800-789-2265.

  7. What if I can't open the eStatement or eNotice?

    In order to view pdf documents, you may need to install Adobe Acrobat Reader. This free software is available for download. For technical issues, please call our Customer Service Center at 800-789-2265.

  8. What notices are available online?
    The following notices are now available through our eNotices service. You will be notified by e-mail when a notice is generated.
    • NSF Notice - Non-Sufficient Funds Notice
    • Cash Advance Notice
    • Commercial Loan Statement
    • Reddi-Credit Coupon
    • DDA Sweep Statement-Collection Statement
    • DDA Sweep Repurchase Confirmation
    • Overdrawn Letter
    • Home Equity Credit Line Statement
    • CD Interest Credited
    • Renewed Certificate of Deposit Notice
    • CD Certificate Renewal Notice
    • CD Advice of Credit
    • CD Retirement Plan Renewal Notice
    • Consumer Loan Statement
    • DDA Dormant Letter
    • IRA Statement-Annual/Yearly
    • Loan Payment Billing Statement
    • Final Loan Payment Billing Statement

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This page was last modified on Fri Oct 02 10:03:23 MDT 2015