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Android Pay

Frequently asked questions
 
 

Android Pay FAQs


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  1. What is Android Pay?

    Android Pay is a digital payment solution that allows you to use your compatible device to pay instead of swiping your card at the card reader. Android Pay is accepted at any US merchant that is enabled for Near Field Communication.

  2. What makes this payment method different than using a plastic card?

    Android Pay is a contactless payment method that allows you to use your device to pay by hovering it near the terminal instead of swiping your plastic card. Android Pay also uses a virtual account number (called a token) that is provided to the merchant instead of your card number, making it more secure.

  3. What is the difference between Android Pay and Google Wallet?

    Visit http://www.google.com/wallet/faq/ to learn more about the difference between Android Pay and Google Wallet.

  4. What credit or debit cards can I use with Android Pay?

    Visa consumer and small business credit cards and debit cards can be added to Android Pay. Commercial cards and gift cards are not eligible to be added at this time.

  5. Which devices can I use with Android Pay?

    Android Pay is compatible with any Android device running OS 4.4 (KitKat) or later.

  6. How do I add my card to Android Pay?
    1. Open the Android Pay app on your compatible device.
    2. Add your credit or debit card by taking a picture or manually entering the card information.
    3. Agree to the Terms of Use.
    4. You may be asked to contact the Customer Care number on the back of your card to verify your identity before you are able to use your card.
  7. How do I set a default card to pay?

    The first card you add to Android Pay becomes your default payment card. This is the card that will be charged when you pay with your phone. The first card you added will remain your default card unless you change it.

    Change your default payment card

    You can change your default card two ways.

    On your phone:

    1. Open the Android Pay app.
    2. If you have multiple Google Accounts in Android Pay: At the top left, touch your name, then choose an account.
    3. Double tap a card and then touch Set as default card.
    4. Or touch and drag a card to the "Default card" spot at the top of the app’s Home screen.

    On the web:

    1. Sign in to payments.google.com.
    2. On the left, click Payment methods.
    3. To the right of a card, click Set as default.
  8. Once a card is added to Android Pay, how can I remove it from my phone?

    There are two ways to remove a payment card.

    On your phone:

    1. Open the Android Pay app.
    2. If you have multiple Google Accounts in Android Pay: At the top left, touch your name, then choose the account you want to remove a card from.
    3. Double tap the card you want to remove.
    4. Scroll down, then touch Remove card.

    On the web:

    1. Sign in to payments.google.com.
    2. On the left, click Payment methods.
    3. To the right of the card, click Remove.
  9. How do I pay with Android Pay?

    You don't have to open the Android Pay app to make a purchase with your NFC phone; just follow these steps:

    1. Wake up and unlock your phone.
    2. Hold the back of your phone against the contactless payment terminal.
    3. Follow the prompts on the screen to complete the transaction.
  10. Where can I use Android Pay?

    You can use Android Pay at US merchant that accept Visa credit or debit cards where you can tap to pay. Look for one of these symbols to use Android Pay at a merchant.

    Android Pay logo and NFC logo

  11. Is Android Pay secure?

    Yes. Android Pay is a more secure way to pay because instead of providing your card information to the merchant, a virtual account number is used. This helps to prevent fraudulent use of your card number.

  12. What if I lose my device?

    If you lose your device, contact the Customer Care number on the back of your card immediately. You can also use the Android Device Manager to lock your device from anywhere. For more information, visit https://www.android.com/devicemanager/.

  13. Are my Android Pay purchases covered by Zero Liability Fraud Coverage?

    Yes. Zero Liability coverage applies to any fraudulent purchases made with your credit or debit card, including those made through Android Pay.

  14. Will I still earn rewards and benefits from my card when I pay using Android Pay?

    Absolutely! You’ll get all the benefits and protections that your credit or debit card provides. If you currently earn rewards on purchases, you’ll continue to earn them for purchases made with Android Pay.

  15. Is Android Pay free to use?

    Yes. Charges from your mobile carrier may apply, depending on your data plan.

  16. How will I know a transaction was successful?

    After completing a payment using Android Pay, confirmation will appear in Android Pay if notifications are enabled.

  17. Will I be able to see a history of my transactions made with Android Pay?

    Yes, your most recent card purchases are available in the Android Pay app.

  18. How can I learn more about Android Pay?

    To learn more, visit https://www.android.com/pay/ or call the number on the back of your card.

 

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This page was last modified on Thu Sep 21 20:15:34 MDT 2017