Business

Speaking on Business: Western Heating and Air Conditioning

The secret to Western Heating and Air Conditioning's success is the focus of consistently providing an excellent customer experience.

Chris Redgrave Oct 12, 2017

This is Chris Redgrave for Zions Bank Speaking on Business.

At Western Heating and Air Conditioning in Boise, owner Bob Barnes says they’re on a roll, experiencing steady growth with their only holdup finding enough technicians to handle all the work coming their way. The secret to his company’s success is the focus of consistently providing an excellent customer experience.

By coming in when a homeowner is struggling with either a heating or cooling issue, Bob says this is a stressful time for the client to say the least. So, he’s trained his team of 75 employees to do their best to neutralize fear and help the client be calm, as they explain how the situation will be handled. Their goal is always to exceed expectations so it’s an excellent experience every time, which isn’t easy when Western Heating and Air Condition is providing 24/7 on-call service 365 days a year.

This approach is working because Western Heating and Air Conditioning is receiving great reviews on Facebook and Google and hasn’t had a complaint from the Better Business Bureau in years. To put that in perspective, they’re working with around 12,000 customers annually, so that is a lot of happy customers they’re working with every year.

Find them online at westernhvac.com.

Zions Bank is proud to celebrate two decades of service to Idaho.

For Zions Bank, I’m Chris Redgrave, speaking on business.

Western Heating and Air Conditioning
4980 Bradley St. 
Boise, ID 83714
208-319-1736
www.westernhvac.com

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