Speaking on Business: Village Cleaners

With their new app, the goal for Village Cleaners is to save customers' time, increase convenience and expand the service area for their dry cleaning and laundry business.

Chris Redgrave Dec 15, 2017

This is Chris Redgrave for Zions Bank Speaking on Business.

As the newest generation involved with Village Cleaners, a 62-year-old family-owned dry cleaning and laundry business, Jeff Kitches knew they needed something innovative, setting them apart from the competition. So, under his new leadership as the general manager, they developed a mobile app used to create a dry-cleaning pickup and delivery service that their customers love.

The platform is designed like Uber, so you, as the customer, select the dates and times you want your dry cleaning picked up and dropped off. It can be as often as several times a week or once a month. With the app, Jeff says the goal for Village Cleaners is to save time, increase customer convenience and expand their service area to cover the Salt Lake Valley with their network of 7 retail dry cleaning locations, at no extra charge. And it’s working, especially with targeted marketing for existing customers within the app.

The increase of technology has changed the way consumers are shopping, so Jeff says it’s important for Village Cleaners to find ways to continue providing only the best service. The app has been a great way to modernize their dry cleaning business, and customers can use it to request service for their everyday laundry, rugs and even alternations.

Be sure to check out their revamped website

For Zions Bank, I’m Chris Redgrave, speaking on business.

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