Today we’re announcing that after a decade of assisting businesses collect payments, we'll be retiring the Anytime Payments platform on November 30, 2018. This means that after November 30, 2018, you’ll no longer be able to process payments using this service.
We recognize this announcement may come as a surprise to many of our long-time, loyal customers. It was a difficult decision, but one that had to be made because our vendor will no longer fully support the technology platform going forward.
We understand this change may cause an inconvenience. The service will remain operational and supported by our service team until November 30, 2018 to allow for transition time – after this date the service will no longer be available.
While it’s sad to say goodbye to Anytime Payments, we’re eager to help you discover alternative solutions that may fit your business needs even better. It’s important to us to be as transparent as possible and make this a seamless transition for you. Please see the most common questions and answers below.
As always, you may contact Customer Service Support at 800-726-7503, M-F 8:00 a.m. to 6:00 p.m.
Frequently Asked Questions
After the retirement date, we can't guarantee that you'll be able to access Anytime Payments to review historical payments or reports (or for how long). If you'd like to request a data export of needed information, please contact your Treasury Management partner at Zions Bank.
Zions Bank has alternative payment collection solutions that should fit your business needs. Please contact your Treasury Management partner at Zions Bank to discuss potential options. Additionally, there may be other commercially available options for the public.
Yes, please see below:
- For all Anytime Payments customers: Please prepare to identify and transition to a new payment collection platform.
- For recurring scheduled collections: We suggest that you set up a new recurring payment schedule in your alternative payment collection platform, and cancel your existing schedules in Anytime Payments to ensure customers aren't double billed.
- For API integrations: We recommend that you redirect your existing Anytime Payments API calls to your new payment collection API.
Implementation of a new payment collection platform will depend on the new option selected as well as the technical complexity of your integrations. The speed and timing may be as quick as a couple of days to a few weeks, depending on your internal development resources if using API integrations.