Your health and safety are important to us. Here are some ways to help manage your finances during this crisis.
Our coronavirus task force is meeting regularly to respond quickly to evolving conditions, monitoring local health department and CDC updates, and executing our company’s pandemic plan, created more than a decade ago.
We are committed to meeting your banking needs. As part of our continued effort to help slow the spread of coronavirus (COVID-19), Zions Bank is currently serving clients through drive-up teller window service only, Monday through Friday from 9 a.m. to 5 p.m. Additionally, appointments for essential in-person banking services can be scheduled at any of our branch locations. Click here to find the hours, available services, and contact information for your local branch.
You may also schedule an in-person appointment at your local branch by calling our Customer Care Center at (888) 307-3411, Monday through Saturday from 7 a.m. to 8 p.m. MT.
Deposits to your Zions Bank accounts may also be made through Mobile Check Deposit and Deposit Ready™ ATMs.
Thank you in advance for your understanding. The health and safety of our employees, clients, and communities is our top priority.
The COVID‐19 pandemic has significantly disrupted the supply chain and normal circulation patterns for U.S. coin. On June 15, 2020, the Federal Reserve began limiting coin order quantities to financial institutions due to the constraint. Accordingly, your coin order may have been unfilled or was reduced due to limited inventory.
It is important to note that the low-coin inventory situation impacts only the coin supply and is unrelated to the currency supply. The bank is currently prepared to handle all paper-currency requests during this period of low-coin inventory. We apologize for any inconvenience this may create. Below are some frequently asked questions that will aid in understanding how this will impact you. You may contact your banker with any additional questions.
In the past few months, coin deposits from depository institutions to the Federal Reserve have declined significantly and the U.S. Mint’s production of coin also decreased due to measures put in place to protect its employees. Federal Reserve coin orders from depository institutions have begun to increase as regions reopen, resulting in the Federal Reserve’s coin inventory being reduced to below normal levels. While the U.S. Mint is the issuing authority for coin, the Federal Reserve manages coin inventory and its distribution to depository institutions (including commercial banks, community banks, credit unions and thrifts) through Reserve Bank cash operations and offsite locations across the country operated by Federal Reserve vendors.
The exact timeframe is unknown. The Federal Reserve is working on several fronts to mitigate the effects of low coin inventories. This includes managing the allocation of existing Fed inventories, working with the Mint, as issuing authority, to minimize coin supply constraints and maximize coin production capacity. The Federal Reserve is confident that the coin inventory issues will resolve once the economy opens more broadly and the coin supply chain returns to normal circulation patterns.
The low-coin inventory situation is created by challenges separate from the paper-currency supply. The Federal Reserve has indicated that the current situation is associated only with the coin supply.
It is recommended that businesses evaluate their coin needs. Where possible, businesses can evaluate their pricing protocols and forms of payment used by their clients. Businesses may also find that adjusting pricing temporarily so that clients are charged in whole dollars or establishing a policy of rounding down to the nearest dollar may eliminate the need for you to dispense coin. Businesses can also encourage debit or credit card payments to limit the need to dispense coin.
Businesses that may be holding excess coin can also return that coin to circulation to help alleviate the low-coin inventory situation.
The Federal Reserve has posted information online at https://www.frbservices.org/news/communications/061120-strategic-allocation-of-coin-inventories.html
Zions Bank wants to help you and your business prepare financially for any local emergency. Here are some tips to get ready.
Enroll now to manage your personal accounts online with Online Banking by visiting our website, clicking the “Login” link and then “Enroll Now.”
Download our app[cite::8681::cite] to your mobile device to access your accounts and manage payments from anywhere.
Zelle[cite::8651::cite] is an easy, fast, and convenient way to send money to – or request money from – people you know and trust using only their email address or U.S. mobile phone number, all from the convenience of your mobile banking app or online banking account.
Take a picture of your check using your smart phone and deposit it using our app, saving a trip to a branch or ATM.
Have your paycheck, Social Security payment or other income directly deposited to your account.
Schedule automatic monthly payments so important bills are automatically paid on time.
Keep some extra cash on hand. Use your debit card at any of our 551 ATMs for fee-free withdrawals.
To avoid unnecessarily handling cash and coins, use your Visa® debit card for purchases wherever Visa is accepted. In addition, load your debit card to your preferred mobile wallet (Apple Pay®, Samsung Pay®, Google Pay®) and make payments via your mobile device in-store wherever contactless payments are accepted.
Enjoy these benefits while traveling.
Note: *Travel and Emergency Assistance Services Coverage provides assistance only. Cardholders are responsible for the cost of any services received. Terms and conditions apply.
Note: Terms and conditions apply.
Here are some simple steps to prepare your business for an emergency:
Enroll now to manage your business accounts online by contacting your banker.
Mail delays may occur during an emergency, causing issues for employees waiting for paychecks to arrive. Instead of paper checks, use an electronic method for paying your employees such as direct deposit. Contact your banker today to learn more about electronic payroll.
Your business debit card offers the same convenience and security features as your personal debit card.
You can also rely on the convenience and flexibility and security of your Visa® Business Credit Card to help manage company expenses before, during and after an emergency. Accepted worldwide, your card also offers travel and emergency assistance along with other important benefits.
Note: *Travel and Emergency Assistance Services Coverage provides assistance only. Cardholders are responsible for the cost of any services received. Terms and conditions apply.
Treasury Internet Banking allows you to completely manage your company's needs from anywhere. You can review information, perform transactions and manage your accounts from your computer or mobile device. For information, contact your banker.
Here are other services that can help make your business more efficient every day, whether or not you’re dealing with a disaster:
As always, Zions Bank is concerned about the health and safety of our colleagues and clients. We are focused on proper planning and preventative measures to address the Coronavirus. Here are some preventative steps you might take in this situation.
For more information on the Coronavirus, visit the CDC website.